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Search orders, payments, refunds, delivery and account help
Track My Order
Cancel an Order
Report Missing Item
Report Damaged Item
Payment Failed
Refund Status
Contact Support
Orders
Where your order is, how to cancel, order status and history.
- Where is my order?
- How can I cancel an order?
- Can I change my delivery address after ordering?
Payments
Payment methods, failed payments, charges and invoices.
- My payment failed but money was debited. What now?
- What payment methods do you accept?
- Where is my invoice?
Delivery
Delivery time, areas, rider and handover.
- What is the estimated delivery time?
- Do you deliver to my area?
- The rider did not call me before delivery. What can I do?
Returns & Refunds
Wrong, damaged, missing items and refunds.
- Wrong product received — what do I do?
- Damaged product received.
- An item is missing from my order.
Account
Login, MPIN, profile and addresses.
- Account/login problem — I cannot log in.
- I forgot my MPIN.
- How do I add or edit an address?
Products
Product availability, pricing and quality.
- The product is out of stock. When will it return?
- Is the product price different in-store?
- How is product freshness ensured?
Service Requests
Booking local service professionals (mobile, appliance, electrical…).
- How do I book a service?
- Can I reschedule or cancel a service booking?
- How are service prices decided?
Technical Issues
App problems, notifications and errors.
- The app is not loading or shows an error.
- I am not receiving notifications.
- Images are not loading.