Orders
Where your order is, how to cancel, order status and history.
Common Questions
Where is my order?
Open Orders and tap your order — you will see the live status (Confirmed → Preparing → Out for Delivery) with the rider on the map once assigned. You also get a notification at every step.
Need personalised help? Log in and chat with support.
How can I cancel an order?
Open the order and tap Cancel. Cancelling is free any time before the store confirms. After confirmation it depends on whether preparation has started — see the Cancellation Policy.
Need personalised help? Log in and chat with support.
Can I change my delivery address after ordering?
The address can be changed only before the store confirms. After that, contact support immediately and we will try to update it before dispatch.
Need personalised help? Log in and chat with support.
What if my order is delayed?
Busy hours, weather or store preparation can add time. The live status always shows the real state; if it is stuck for unusually long, contact support and we will check with the store.
Need personalised help? Log in and chat with support.
Can I reorder the same items?
Yes — open any delivered order and tap "Repeat Order". Available items are added straight to your cart.
Need personalised help? Log in and chat with support.