Delivery
Delivery time, areas, rider and handover.
Common Questions
What is the estimated delivery time?
Typical local delivery is 30–60 minutes depending on store preparation and demand. The live tracker shows the actual progress of your order.
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Do you deliver to my area?
Set your address in the app — availability is checked instantly. If your area is not serviceable yet, you can request it and we will notify you when delivery starts.
Need personalised help? Log in and chat with support.
The rider did not call me before delivery. What can I do?
Please keep your phone reachable during delivery. If a partner skipped contact, report it from the order screen (Report Issue) — we take delivery behaviour seriously.
Need personalised help? Log in and chat with support.
My order was marked delivered but I did not receive it.
Contact support immediately with the order number. We verify with the rider and the delivery OTP record, and resolve with a re-delivery or refund.
Need personalised help? Log in and chat with support.