Returns & Refunds
Wrong, damaged, missing items and refunds.
Common Questions
Wrong product received — what do I do?
Report it from the order screen (Report Issue) within 24 hours of delivery, with a photo if possible. After verification the item amount is refunded.
Need personalised help? Log in and chat with support.
Damaged product received.
Report the issue within 24 hours with photos. Keep the item and packaging until the issue is resolved. Verified cases are refunded.
Need personalised help? Log in and chat with support.
An item is missing from my order.
Check the invoice attached to the order — items the store could not fulfil are marked there. If an item was paid for but missing, report the issue within 24 hours and we will refund it after verification.
Need personalised help? Log in and chat with support.
Refund not received yet.
Prepaid refunds reach your original payment method within 5–7 working days and you get a confirmation with a reference number. If it is delayed beyond that, contact support with the reference.
Need personalised help? Log in and chat with support.