FAQ
Last updated: 08 October 2026
Orders
Where is my order? — Open Orders and tap the order to see live status (Confirmed → Preparing → Out for Delivery). You also get notifications at each step.
Can I cancel? — Yes, free before confirmation; after that it depends on preparation status (see Cancellation Policy).
Payments
My payment failed but money was debited. — Failed-payment debits auto-reverse within 5–7 working days. If not, contact support with the order details; we verify with the gateway.
Do you offer Cash on Delivery? — Yes, where available. Pay the partner at handover.
Delivery
Why is delivery late? — Busy hours, weather or store preparation can add time. Live status always shows the real state.
Account
Forgot MPIN? — Use "Forgot MPIN" on the login screen to reset via OTP.