Payments
Payment methods, failed payments, charges and invoices.
Common Questions
My payment failed but money was debited. What now?
Failed-payment debits are auto-reversed by your bank within 5–7 working days. If it does not reverse, contact support with the order number — we verify with the payment gateway and process the refund.
Need personalised help? Log in and chat with support.
What payment methods do you accept?
UPI, cards and net banking via Razorpay/Cashfree, plus Cash on Delivery where available. COD orders are confirmed with a delivery OTP at handover.
Need personalised help? Log in and chat with support.
Where is my invoice?
Every order has an invoice — open the order and tap "Invoice" (or Download Invoice on the website). The invoice shows the full bill breakdown and a QR you can scan to verify it.
Need personalised help? Log in and chat with support.
Why was I charged a delivery/handling fee?
Charges depend on distance, cart value and demand, and are always shown separately in your bill BEFORE you pay. Orders above the free-delivery threshold shown at checkout have no delivery charge.
Need personalised help? Log in and chat with support.