Refund Policy

When You Get a Refund

• Cancelled prepaid order — full refund to the original payment method within 5–7 working days of cancellation approval.
• Wrong, damaged or missing items — report the issue from the order screen within 24 hours of delivery with photos where possible. After verification the item amount is refunded (to the original payment method for prepaid orders, or adjusted for COD as guided by support).
• Store cancels your order — immediate full refund for prepaid orders.

When Refunds May Not Apply

• Issues reported after 24 hours of delivery without evidence.
• Perishable items refused at door in good condition without a stated reason.
• Service visits completed where the reported problem was not present.

How Refunds Are Processed

Prepaid refunds go back to the original payment method automatically via the payment gateway. You will receive a confirmation notification with the reference number.