Cancellation Policy

Order Cancellation

Before confirmation: You can cancel a placed order free of charge any time before the store confirms it — open the order and tap Cancel.

After confirmation, before dispatch: Cancellation requests are sent to the store. If the store has not started preparation, the order can be cancelled and any prepaid amount is refunded to the original payment method within 5–7 working days.

After dispatch (Out for Delivery): Orders cannot be cancelled once the rider is on the way. You may refuse delivery only for genuinely wrong/damaged items; the delivery partner will report the refusal and support will process a refund after verification.

Service Bookings

Service bookings can be cancelled free of charge until a provider is assigned. After assignment, contact support — the provider is compensated for travel if the visit has already begun.

Repeat Cancellations

Frequent cancellations after confirmation may lead to COD being disabled for the account, since the store and delivery partner bear real costs.